Membership Services Specialist

Universities of Wisconsin•Madison, WI

22h•$49,920 - $55,120•Hybrid

About The Position

Wisconsin Public Radio and PBS Wisconsin are seeking a Membership Services Specialist to provide stewardship and service to members and audiences and support the organizations’ public-service mission. The position is part of the Wisconsin Public Radio and PBS Wisconsin Membership team and reports to the Membership Services Manager. The specialist collaborates on developing and executing practices and workflows in the Customer Relationship Management (CRM) database. The work includes communicating directly with donors and audience members by phone and in person, collaborating with development colleagues on fundraising goals, processing financial transactions, fulfilling thank-you gift requests, and representing the organizations. The role also supports donor customer service, donation management, account maintenance, and fundraising activities across on-air drives, mail, email, online campaigns, canvassing, and telemarketing. The position is ongoing/renewable and full-time, with core business hours Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required for fundraising drives and special events. The position is based at Vilas Communication Hall on the UW-Madison campus, with the option of a partially remote hybrid schedule. Fully remote candidates will not be considered, and on-site work is required during the initial three-month training period. Remote work requires an approved flexible work arrangement, personal high-speed internet and phone, and use of a university-provided computer. The job requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time, and occasionally lift and carry supplies weighing up to 30 pounds. The expected salary range is $49,920–$55,120 annually ($24.00–$26.50 per hour). A comprehensive benefits package is offered, including paid time off, health, dental, vision and life insurance, tax-advantaged savings accounts, and participation in the Wisconsin Retirement System pension fund.

Requirements

Established work history in one-on-one customer relationship building.
Experience working with CRM-type databases and a strong ability to interpret donor data and communicate insights effectively to fundraising and stewardship teams.
Fluency in Excel and other Microsoft products.
Ability to work independently while meeting hard deadlines.
High school diploma or equivalent.

Nice To Haves

Experience working in accounting or accounts receivable.
Work history involving running queries using tools such as SQL.
Experience working in public media or nonprofit development.

Responsibilities

Serve as a point of contact for members and colleagues, responding to inquiries by phone or in person in accordance with fundraising best practices, policies, and procedures.
Engage in or oversee training, answer questions, and serve as a resource to the unit.
Manage the fulfillment and distribution process for donors or customers.
Troubleshoot technical and collaborative functions to improve the unit’s efficiency and effectiveness.
Analyze financial and inventory data, reports, and records; identify discrepancies; investigate issues; and recommend and implement basic solutions.
Collaborate with colleagues on unit planning and strategy.
Process financial transactions according to established policies and procedures, ensuring accurate recording, reporting, and reconciliation.
Collaborate on executing and developing CRM database practices and workflows.
Support donor customer service, donation management, donor account maintenance, and fundraising activities.