Membership Specialist

UFC Gym•Las Vegas, NV

About The Position

The Membership Specialist represents UFC GYM by providing a welcoming, informative, and engaging experience for members and guests. The role attracts prospective members, serves current members, and meets personal revenue targets through internal and external prospecting, membership sales, and customer service. Specialists promote the gym in the community, generate leads, book appointments, tour guests, present membership options, and support personal training sales. They also follow up with new members, assist with facility upkeep, and help retain members who wish to cancel. Schedules are set monthly and approved by the General Manager. Attendance at monthly all-team meetings and daily production meetings is mandatory. The role requires wearing the specified UFC GYM uniform and accurately recording all time worked using the company check-in system.

Requirements

High school degree or GED.
In-depth knowledge of sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers.
Good interpersonal communication skills.
Excellent customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as a team player.
Must complete the company sales training and orientation program.
Must be available to work weekends and holidays.
Must follow the company uniform and timekeeping policies.

Nice To Haves

1–2 years of sales experience preferred.

Responsibilities

Conduct external marketing, promotions, and prospecting, including off-site promotions, distributing passes, building relationships with local merchants, and participating in branding events.
Generate leads through internal marketing, enrollment activities, member relationships, and referral tables.
Book membership appointments through phone activities and meet or exceed monthly appointment and guest goals.
Give all guests the company’s Fitness Tour and present membership options using the company-approved presentation.
Introduce each new member to a manager before the sales process is completed and the member exits the gym.
Meet or exceed monthly financial goals for New Member Sales Revenue, Point of Sales Personal Training Revenue, and new Electronic Funds Transfer sets.
Meet or exceed sales behavior expectations and maintain the integrity of each sale by attaching supporting documents and signatures to agreements.
Follow up with new members and provide a high level of customer service to guests and members.
Assist in maintaining a clean and operational facility.
Attempt to retain members requesting cancellation; if unsuccessful, arrange for a manager to meet with the member and approve the cancellation.
Attend mandatory monthly all-team and daily production meetings.
Wear the required uniform while working and record time worked using the company check-in system; punch out for lunch within five hours and do not work off the clock.