Membership Coordinator
About The Position
The Membership Coordinator maintains the front welcome area, provides courteous and quality customer service, and helps ensure the safety of Club members. The position performs administrative tasks needed to maintain membership records, including the My ClubHub membership tracking system, and provides clerical support to the Club Director and other program staff. The coordinator models the organization’s mission, vision, values, objectives, policies, programs, and procedures; contributes to staff teamwork; communicates with members, families, staff, and visitors; and supports a safe, positive environment. The role is part-time and non-exempt. Travel may be required among Club facilities in Hillsborough, Pasco, Hernando, and Pinellas counties for training, professional development, or other business purposes.
Requirements
- High school diploma or equivalent.
- Intermediate computer knowledge and skills.
- Clear a Level II background screening and a drug screening through an organizational vendor.
- Complete the required 40 hours of DCF training within one year of employment, including training due within the first 90 days and required in-person exams.
- Successfully complete organization-sponsored CPR training within 90 days of hire.
Nice To Haves
- Experience with Excel, Microsoft Word, and Outlook.
- Additional training may be required for continuing education and professional development.
Responsibilities
- Model the mission, vision, ICARE values, objectives, policies, programs, and procedures of Boys & Girls Clubs of Greater Tampa Bay and the principles and practices of nonprofit organizations.
- Participate in weekly staff meetings and team-oriented activities, and support a productive team work environment.
- Provide customer service and communicate effectively with Club members, staff, parents, volunteers, visitors, and other community members.
- Answer incoming facility calls and respond to inquiries by email and phone.
- Assist staff in the absence of other youth development professionals, work some weekends or extended hours for special events or programs, or support other Club locations within a reasonable geographic area.
- Maintain daily contact with the Club Director, Club staff, members, and families.
- Prioritize member and Club safety through active supervision and compliance with policies and procedures.
- Participate with members and collaborate with colleagues to create a positive environment with clear, respectful communication.
- Enter and update information in My ClubHub and manage member files, including gathering required documents and authorization forms.
- Manage daily sign-in and sign-out processes, including verifying identification of parents or other approved adults.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
