Membership Coordinator

Boys & Girls Clubs of the Coastal Plain•Beaufort, NC

2d•Onsite

About The Position

The Membership Coordinator maintains accurate membership records and files, receives, logs, and safeguards membership information and program fees. This role greets and directs club members and visitors, provides informational flyers, answers the phone, responds to callers’ questions, and offers clerical support to club staff.

Requirements

High School diploma or GED equivalent.

Nice To Haves

Knowledge of office practices and customer service.
Experience using office equipment.
Proficient in Microsoft Office software.
Strong organizational skills.
Excellent written and verbal communication skills.
Must be a team player.
Must be detail-oriented.
Must be well organized.
Must be able to multi-task.

Responsibilities

Manages club member data on a daily basis, ensuring accuracy, completion of applications, collection of fees, and issuance of membership cards.
Assists club members daily with scanning membership cards before entering program areas and ensures membership cards are made and reissued promptly.
Assists club members who forget membership cards with alternate sign-in methods.
Maintains membership and attendance records and prepares associated reports.
Obtains and enters individual program area rosters accurately on a daily basis.
Monitors the use of the phone and public address system.
Maintains a professional customer service attitude, greeting members, parents, staff, and visitors warmly and helpfully.
Monitors visitor access and sign-in as required.
Responds to inquiries from visitors, parents, volunteers, and club members, or redirects questions to the appropriate staff.
Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or departments.
Answers questions about the organization and provides callers with address, directions, and other information.
Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
Acts as a role model to club members.
Collects membership, summer, field trip, program, and special event fees, maintaining logs and safeguarding financial information.
Tracks member payment plans, follows up until payments are received in full, or alerts the supervisor when unable to collect.
Provides parents and visitors with flyers and other written information concerning club programs and special events.
Receives, sorts, and routes mail, and maintains and routes publications.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Keeps files organized and up-to-date.
Keeps work area neat and orderly.
Monitors supply needs; may order, receive, and maintain supplies approved for order.
Participates as part of a team for effective club operations by helping out where needed or directed.
Ensures a productive work environment by participating in club staff meetings.
Participates in training/educational opportunities to expand knowledge and skills.
Performs other duties as assigned.