Membership Engagement Coordinator

Girl Scouts of the USA • Madison, WI

8d • Hybrid

About The Position

The Membership Engagement Coordinator plays an important role in creating a positive and supportive experience for Girl Scout members, families, and volunteers. As a primary point of contact for the council, this position provides timely, accurate, and solution-focused customer service while building relationships that strengthen volunteer engagement and retention. The Coordinator supports volunteers within an assigned geographic area, helps address barriers to participation, and connects members with the information, resources, and support they need to have a successful Girl Scout experience. This position is responsible for maintaining accurate membership records in Salesforce, following through on member inquiries, and contributing to a welcoming, responsive, and accountable service culture across Badgerland.

Requirements

• High school diploma or equivalent required
• 2-3 years of customer service experience preferred, including retail, hospitality, call center, or similar environments.
• Strong written and verbal communication skills with a friendly, professional, and service-oriented approach.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and follow through on commitments.
• Self-motivated, curious, and eager to learn, with a strong work ethic and a proactive approach to problem-solving.
• Collaborative team player who takes initiative and is willing to support others wherever needed.
• Ability to work effectively and respectfully with people of diverse backgrounds, cultures, and experiences.
• Willing to be a registered member of the Girls Scouts of the United States of America
• Must be able to occasionally work irregular hours, including nights and weekends.
• Possess a valid driver’s License and proof of insurance.
• Must be able to work both in an office setting and independently off-site.
• Must be able to work in an outside environment where you have the ability to walk/hike daily, at various grades, elevations, and on uneven terrain.
• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

Nice To Haves

• some college education or relevant experience preferred
• Spanish/Bilingual skills are a plus.
• familiarity with Girl Scouts philosophy and programming is helpful but not required.

Responsibilities

• Answer incoming phone calls, emails, and in-person questions in a friendly, helpful, and timely manner.
• Provide accurate information about Girl Scout membership, programs, events, and council services.
• Help members and volunteers with registration, renewals, online accounts, and other common questions.
• Listen to customer concerns, help solve problems, and ask for assistance when needed.
• Follow up on customer questions and requests to make sure they are addressed.
• Keep accurate records of customer conversations and requests in Salesforce.
• Work with other departments to connect customers with the right information and support.
• Help create a welcoming and positive experience for everyone who contacts Badgerland.
• Provide basic support and information to troop volunteers and families in an assigned geographic area.
• Share council updates, resources, and opportunities with volunteers and members.
• Help volunteers find the information and support they need to have a successful Girl Scout experience.
• Assist with membership renewals, volunteer communications, and engagement activities.
• Support membership events and other council activities as needed.
• Assist customers in the retail shop, process purchases, and handle transactions accurately.
• Help with routine administrative tasks, including data entry, preparing materials, and maintaining records.
• Support council events, projects, and other team activities as assigned.
• Follow council procedures for handling money, receipts, and customer information.
• Demonstrate a positive attitude and commitment to the Girl Scout mission.
• Work cooperatively with team members and be willing to learn new skills.
• Follow council policies and procedures and ask questions when guidance is needed.
• Treat members, volunteers, families, and coworkers with kindness and respect.
• Believes in the mission and values of Girl Scouting and is willing to subscribe to the principles of the Promise and Law and the Wisconsin Badgerland Girl Scouts mission, vision, and values.

Benefits

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED