Membership Engagement Manager

American Academy Of Arts • Cambridge, MA

1d • $85,000 - $95,000 • Hybrid

About The Position

The American Academy of Arts and Sciences seeks a Membership Engagement Manager to create and implement initiatives that increase member connection and involvement with the Academy. The Manager works with members and staff across the organization to develop, implement, and assess engagement activities. The role is part of the Membership Engagement and Events team and reports to the Director of Membership Engagement.

The Manager maintains relationships with members and works directly with them to plan meetings, events, and other activities. The role supports local committees and activities, contributes to virtual, in-person, and hybrid programming—including the Annual Induction Ceremony—and develops communications and content that advance Academy objectives. The Manager also tracks and analyzes engagement activity, produces metrics and reports, and integrates diverse perspectives into programming.

This is a full-time, hybrid position based in Cambridge, Massachusetts. Travel of less than 10% and occasional evening work are required. The Academy operates during standard business hours of 9:00 a.m. to 5:30 p.m. Eastern Standard Time.

Requirements

• Bachelor’s degree.
• 5–7 years of relevant experience in communications, member or volunteer engagement, project management, development, and/or event planning, or an equivalent combination of education and experience, with evidence of progressive success and responsibility.
• Excellent writing skills.
• Ability to build relationships; strong interpersonal skills, member-service orientation, and excellent judgment; ability to interact professionally with a wide range of constituents and collaborate effectively in a team environment.
• Ability to develop plans and strategy; project management experience, organizational skills, initiative, and follow-through.
• Intellectual curiosity and ability to engage deeply with the work of the Academy.
• Attention to detail; ability to work efficiently, manage competing priorities, and meet deadlines.
• Resourcefulness, creativity, and initiative.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word), Adobe Acrobat, document-processing and database applications, and Salesforce or other CRM software; ability to learn related applications for event management, surveying, and email marketing.
• Flexibility to travel less than 10% and work occasional evenings.

Nice To Haves

• Relevant experience preferably at a foundation, higher education institution, or cultural nonprofit.

Responsibilities

• Maintain and advance relationships with Academy members, working directly with them to conceive of and plan meetings, events, and other activities.
• Staff Local Committees and Activities in communities where Academy members live and work by recruiting and onboarding chairs and committee members, organizing committee meetings, guiding committees in creating events and local engagement plans, and developing and documenting best practices for the national network.
• Contribute to the design and execution of virtual, in-person, and hybrid events, including the Academy’s Annual Induction Ceremony.
• Lead development of meeting content, incorporate topics of Academy work, assess audiences, plan outreach, correspond with presenters and participants, provide on-site representation and event management, implement follow-up, and evaluate program effectiveness.
• Develop, draft, and edit remarks for the President and other members; prepare correspondence, briefing materials, presentations, and reports that advance Academy objectives and maintain a consistent voice.
• Propose and contribute content for the Academy’s digital and print publications and website.
• Track member engagement activities, member service, and correspondence; gather, manage, and analyze data; and produce metrics and reports demonstrating engagement levels and areas for growth.
• Integrate diverse perspectives into programming and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager