Membership Coordinator

YMCA of Southwest Florida•Punta Gorda, FL

23h

About The Position

The Membership Coordinator leads the Welcome Center and membership services staff day to day, with a focus on high-quality member and participant satisfaction. The role also performs membership services duties, including serving members and guests, maintaining member service control, answering calls and questions, and completing clerical work. Additional responsibilities include supervising and training staff, supporting membership sales and retention, handling member concerns, and maintaining a welcoming and safe facility.

Requirements

Must be at least 18 years old.
Successfully complete State of Florida Criminal History Background Check requirements and meet Association background-screening policies; employment is contingent on completing required Level 2 screening through the Florida Care Provider Background Screening Clearinghouse.
One to two years of prior customer service experience.
Computer experience.
Excellent verbal and written communication skills.
Professional appearance and behavior.
Ability to prioritize and meet deadlines.
Ability to maintain confidentiality.
Positive attitude and ability to be a self-starter with high energy.
Adherence to the drug-, alcohol-, and smoke-free workplace policy.
CPR and First Aid certifications required.
Completion of the YMCA of the USA Child Abuse and Neglect class.
Completion of YMCA Blood Borne Pathogens training.
Completion of staff safety requirements and cleaning protocols.

Nice To Haves

Some college experience preferred.

Responsibilities

Assist with hiring, supervision, and evaluation of Welcome Center and KidZone staff, including scheduling and reviewing and approving biweekly timesheets.
Train and onboard new staff and oversee completion of YUSA Leader Certification requirements.
Implement and report daily membership goals, sales, renewals, and lead tracking.
Ensure new members have the opportunity to schedule a wellness orientation and participate in Point of Enrollment giving.
Assist with member engagement and appreciation events and projects.
Assist with reviewing membership satisfaction surveys and implementing response and improvement plans as needed.
Implement member recovery strategies to retain members before termination.
Assist with Quick Checks for the Welcome Center, KidZone, and Wellness Center as directed.
Ensure staff certifications and trainings are current.
Meet regularly with the supervisor to enhance front desk growth and communicate with staff to ensure their needs are met.
Attend Association Membership Cabinet meetings as scheduled.
Serve as liaison between members and program leaders.
Support scholarship application review and determination.
Uphold staff safety requirements, including cleaning protocols, and maintain adequate cleaning and first aid supplies.
Greet members and visitors professionally, conduct facility tours, and enforce visitor policies to help ensure facility security.
Process money transactions and program sign-ups.
Ensure current branch program information is available to Welcome Center staff.
Handle and resolve member complaints.
Make coffee and keep the Member Lounge tidy.
Perform additional duties as assigned by the supervisor.
Perform membership services duties, including serving members and guests, maintaining member service control, answering phones and member questions, and completing clerical duties.