Membership Coordinator

Invited•Pittsburgh, PA

15h

About The Position

The Membership Coordinator supports the membership team in achieving membership growth goals by assisting with new-member recruitment, maintaining the membership database, and providing administrative support to the Membership Director and Manager. The role also supports new-member onboarding and member engagement initiatives. It reports to the General Manager. The coordinator prepares prospect materials, coordinates club tours and follow-up campaigns, assists with club events, coordinates orientations, maintains member and prospect records, prepares reports and correspondence, supports meeting scheduling, and provides customer service to current and prospective members. The position also includes following company, club, and department policies and safe-work practices; maintaining professionalism; attending daily briefings; pursuing relevant growth and certifications; and taking on additional duties as assigned. The role requires extended periods of standing, walking, and other physical activity; working in varying temperatures and environments; and occasional lifting, carrying, pushing, or pulling of up to 25 pounds. Additional hours, including weekends and holidays, may be required to meet deadlines.

Requirements

High school diploma or equivalent.
At least 1 year of experience in an administrative or customer service role, sales, hospitality, or the service industry, or an equivalent combination of education and experience.
Strong organizational skills and attention to detail.
Excellent customer service orientation and interpersonal skills.
Ability to handle multiple tasks and work independently in a fast-paced environment.
Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Ability to lift, carry, push, and pull up to 25 pounds occasionally.
Effective communication skills, including talking and hearing, and sufficient visual acuity.

Nice To Haves

Associate or bachelor's degree.
Selling and negotiation skills; sales training is a plus.
Familiarity with golf or the private club industry.
Proficiency in Microsoft Office Suite, including Word and Excel, and CRM software.

Responsibilities

Support membership recruitment by preparing prospect materials, coordinating club tours, and assisting with follow-up campaigns to encourage engagement and referrals.
Assist with planning and executing club events for prospective and current members.
Coordinate orientations to support a smooth onboarding experience for new members.
Maintain accurate and complete member and prospect records in the membership database.
Prepare reports and correspondence, schedule meetings, and provide operational support to the Membership Manager and Director.
Address inquiries, resolve issues, and build relationships with current and prospective members through exceptional customer service.
Follow company, club, and department policies, procedures, instructions, and safe-work practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Pursue personal and professional growth and maintain required role-related certifications.
Address challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Assist others and take on additional duties as assigned by management.