Membership Coordinator

ClubCorp • Pittsburgh, PA

1d • $22 - $25

About The Position

The Membership Coordinator supports the membership team in achieving membership growth goals. The role assists with recruiting new members, maintaining the membership database, and providing administrative support to the Membership Director and Manager. It also supports new-member onboarding and member engagement initiatives. The position reports to the General Manager.

The coordinator helps prepare prospect materials, arrange club tours, and conduct follow-up campaigns; supports club events and new-member orientations; maintains accurate membership and prospect records; prepares reports and correspondence; schedules meetings; and provides customer service to current and prospective members. Additional duties include following club policies and safety practices, attending daily briefings, assisting colleagues and management as needed, and pursuing relevant professional growth and certifications.

The role involves standing, walking, and other physical activities for extended periods, working in varying temperatures and environments with possible exposure to dust, fumes, or gases, and performing activities such as climbing, squatting, kneeling, reaching, grasping, twisting, and bending. The employee may occasionally lift, carry, push, or pull up to 25 pounds. Additional hours, including weekends and holidays, are required to meet deadlines. The weekly schedule outlines attendance requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in an administrative or customer service role, sales, hospitality, or the service industry, or an equivalent combination of education and experience.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with possible exposure to dust, fumes, or gases.
• Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
• Ability to occasionally lift, carry, push, and pull up to 25 pounds.
• Effective communication skills, including talking and hearing, and sufficient visual acuity.
• Availability for additional hours, including weekends and holidays, as required to meet position deadlines.

Nice To Haves

• Associate or bachelor’s degree.
• Selling and negotiation skills; sales training is a plus.
• Familiarity with golf or the private club industry.
• Proficiency in Microsoft Office Suite, including Word and Excel, and CRM software.
• Strong organizational skills and attention to detail.
• Excellent customer service orientation and interpersonal skills.
• Ability to handle multiple tasks and work independently in a fast-paced environment.

Responsibilities

• Support membership recruitment by preparing prospect materials, coordinating club tours, and assisting with follow-up campaigns to encourage engagement and referrals.
• Assist in planning and executing club events for prospective and current members.
• Coordinate orientations for new members.
• Maintain and update membership records and prospect information for accuracy and completeness.
• Prepare reports and correspondence, schedule meetings, and provide operational support to the Membership Manager and Director.
• Address inquiries, resolve issues, and build relationships with current and prospective members through customer service.
• Follow company, club, and department policies, procedures, instructions, and safety guidelines.
• Assist others and take on additional duties as assigned by management.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Pursue personal and professional growth and maintain required role-related certifications.
• Resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.

Benefits

• Medical, dental, and vision coverage for full-time team members.
• Life insurance for full-time team members.
• Short-term and long-term disability insurance for full-time team members.
• 401(k) retirement savings plan for full-time team members.
• Paid time off and leave programs; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED