Membership Coordinator
YMCA OF SOUTHWEST FLORIDA•Punta Gorda, FL
•$17 - $19
About The Position
The Membership Coordinator leads the Welcome Center and membership services staff in day-to-day operations, with a focus on high-quality member and participant satisfaction. The role also performs membership services duties, including serving members and guests, maintaining member service control, answering telephones and member questions, and handling clerical tasks. Additional responsibilities include staff hiring support, supervision, scheduling, training, membership goal tracking, member engagement and retention, facility safety, and customer service.
Requirements
- Must be at least 18 years old.
- Successfully complete State of Florida Criminal History Background Check requirements and meet Association background-screening policies.
- Complete required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse; employment is contingent on completion.
- One to two years of prior customer service experience.
- Computer experience.
- Excellent verbal and written communication skills.
- Professional appearance and behavior.
- Ability to prioritize and meet deadlines.
- Ability to maintain confidentiality.
- Positive attitude and high energy; must be a self-starter.
- Adhere to the drug-, alcohol-, and smoke-free workplace policy.
- CPR and First Aid certifications required.
- Complete the YMCA of the USA Child Abuse and Neglect class.
- Complete the YMCA’s Blood Borne Pathogens training.
- Meet staff safety requirements and cleaning protocols.
Nice To Haves
- Some college experience preferred.
- Additional training classes as recommended by the supervisor.
Responsibilities
- Assist with hiring, supervision, and evaluation of Welcome Center and KidZone staff, including scheduling and reviewing and approving bi-weekly timesheets.
- Train and onboard new staff and oversee completion of YUSA Leader Certification requirements.
- Implement and report daily membership goals, including sales, renewals, and lead tracking.
- Ensure new members have the opportunity to schedule a wellness orientation and participate in Point of Enrollment giving.
- Assist with member engagement and appreciation events and projects.
- Review membership satisfaction survey results and help implement response and improvement plans as needed.
- Implement member recovery strategies to retain members before termination.
- Assist with Quick Checks for the Welcome Center, KidZone, and Wellness Center as directed.
- Ensure staff certifications and training are current.
- Meet regularly with the supervisor to support the growth of the front desk.
- Communicate effectively with staff and help ensure their needs are met.
- Attend Association Membership Cabinet meetings as scheduled.
- Serve as a liaison between members and program leaders.
- Support scholarship application review and determination.
- Uphold staff safety requirements and daily cleaning protocols, and maintain adequate cleaning and first-aid supplies.
- Greet members and visitors positively and professionally, conduct facility tours, and enforce visitor policies to help secure the facility.
- Process money transactions and program sign-ups.
- Keep current branch program information available to Welcome Center staff.
- Handle and resolve member complaints.
- Make coffee and keep the Member Lounge tidy.
- Perform other duties as assigned by the supervisor.
- Serve members and guests, maintain member service control, answer telephone calls and member questions, and perform clerical duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
