Bilingual Teller

PNC•Firestone, CO

8d•$30,000 - $50,000•Onsite

About The Position

At PNC, the Bilingual Teller is part of the Branch Banking organization and is based in Firestone, Colorado. Spanish language ability is required. The role delivers a customer experience focused on improving customers’ financial wellbeing and building loyalty. It processes customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes referrals when appropriate. The position is in-office; candidates are encouraged to discuss workplace expectations with the recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Spanish speaking ability is required.
No prior experience is required.
A university or college degree, high school diploma, GED, or significant experience or product knowledge is typically not required for the primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate accuracy and attention to detail, customer service, effective communication, problem solving, digital awareness, fraud detection and prevention, and the ability to manage multiple priorities.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing and creating customer loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.