Bilingual - Teller

PNC•San Antonio, TX

2d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This full-time Teller role is part of PNC’s retail organization and is based at the Vineyard branch in San Antonio, Texas. Spanish-speaking ability is required, and the position is performed in-office. The Teller delivers customer interactions intended to support customers’ financial well-being and loyalty while identifying relevant banking opportunities. The role processes customer transactions, explains available financial options, makes appropriate referrals, and uses product and procedural knowledge to address customer needs. It also supports accurate and efficient teller and branch operations while following policies and procedures and managing risk.

Requirements

Spanish speaking ability is required.
Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate accuracy and attention to detail, customer needs assessment, effective communication, fraud detection and prevention, problem solving, and ability to manage multiple priorities.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience that supports financial well-being, customer loyalty, and appropriate growth in share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.