Bilingual Teller

Security Bank of Kansas City•Kansas City, KS

4h•Onsite

About The Position

A Bilingual Teller provides accurate, efficient, and professional service to new and existing Security Bank of Kansas City customers through in-person interactions and other customer contact channels. The role focuses on building and strengthening customer relationships, processing banking transactions, resolving customer inquiries, identifying appropriate products and services, and supporting the banking center's service and business goals. The employee works at an assigned banking center; this is not a remote position. Travel within the Bank's network of locations may be required. The position requires English/Spanish bilingual ability, strong English communication skills, accuracy, customer focus, and comfort with office technology. A high school education or equivalent knowledge, skill, and mental development is required. At least one year of banking and previous teller experience is preferred but not required. The work is performed inside a centrally heated and air-conditioned office building with minimal noise. Physical activity is generally sedentary, with regular walking, talking, seeing, and hearing; frequent sitting; occasional standing; and use of hands and arms, including some repetitive movements.

Requirements

Must be bilingual in English and Spanish.
Excellent English verbal and written communication skills, including the ability to communicate clearly and politely with customers and coworkers face-to-face, electronically, and by phone.
Ability to read cursive handwriting in English.
Ability to use tact and diplomacy and maintain a professional personal appearance and manner.
Comfort using office technology, including computers, internet browsers, and similar applications.
Knowledge, skill, and mental development equivalent to completion of a high school education.
Ability and willingness to attend work as scheduled.
Ability to perform basic language and numerical tasks, use logic, interpret information, and solve routine and unfamiliar problems.
Ability to meet the physical and cognitive requirements of the role, with reasonable accommodation where applicable.

Nice To Haves

At least one year of banking experience and previous teller experience.

Responsibilities

Apply operational policies and procedures and stay current as they change.
Understand consumer lending processes, loan products, interest rates, and cross-selling opportunities.
Identify customers and provide account information in accordance with established security procedures.
Review account flags and messages, and recognize inconsistencies in checks and account activity.
Understand and follow check-hold processes and procedures.
Greet customers and provide enthusiastic, friendly, accurate, and professional service in the lobby, teller line, drive-through, and over the phone.
Communicate clearly and concisely with customers, including in the drive-through.
Process deposits, withdrawals, check cashing, loan payments, transfers, and other basic financial transactions accurately and efficiently.
Balance and secure cash drawers throughout the day and at the end of each shift, and maintain accurate transaction records.
Issue money orders and cashier's checks and redeem savings bonds.
Use bank-provided system software and educate customers about bank technology, including mobile and online banking, mobile deposits, online bill pay, ATM/ITM deposits, debit and credit cards, and e-statements.
Research and respond to customer inquiries; provide account statements, assist with check orders, accept address changes, and perform other customer-oriented functions.
Identify customer needs through questioning and recommend products or services, or make referrals to other departments, affiliates, or partners.
Proactively expand customer relationships and support individual, team, and bank goals.
Follow applicable bank policies, procedures, regulatory requirements, disclosures, audit standards, and security guidelines.
Work with other departments to improve customer service and workflow.
Assist with training new employees and provide continuing training to current employees.
Meet performance expectations established by Retail Management.
Promote open and honest communication and demonstrate behaviors consistent with the bank's philosophies, objectives, and leadership characteristics.
Work at the assigned banking center, travel within the Bank's network of locations as needed, and perform other duties as assigned.