Bilingual Teller

IH Mississippi Valley Credit Union • Moline, IL

4d • $15 - $16 • Onsite

About The Position

IHMVCU is seeking a member-focused Bilingual Teller to support members' financial well-being and build lasting relationships. The teller creates a welcoming member experience by processing financial transactions accurately and providing personalized solutions to members' needs. The position is based at the Moline (Avenue of the Cities), Illinois location; occasional regional travel to assist other branch locations may be required. Professional fluency in both written and spoken bilingual communication is required. The hourly pay range is $15.00–$16.00, with final compensation based on relevant experience, skills, education, certifications, and internal pay equity.

Requirements

• High school diploma or equivalent.
• Professional fluency in a bilingual language in both speaking and writing.
• High integrity and commitment to exceptional member service, with a genuine desire to help others.
• Ability to build rapport quickly, actively listen, and develop strong member relationships.
• Strong attention to detail and commitment to accuracy.
• Team-oriented approach and flexibility to adapt and support varied member needs in a fast-paced environment.

Nice To Haves

• Additional education in finance, business, or a related field.
• Relevant experience in customer support, problem solving, and providing quality service.

Responsibilities

• Listen to members' needs, identify and assess potential solutions, and educate members about products and services such as deposit accounts, loans, and credit cards.
• Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, and other transactions.
• Respond to member questions about account operations and access to services.
• Resolve account discrepancies; balance and reconcile accounts; help add or reduce account service features; and assist members in making effective use of services.
• Follow cash-handling, dual-control, and daily work documentation procedures.
• Balance all work and the cash drawer daily.
• Occasionally travel regionally to assist other branch locations.

Benefits

• Training and opportunities for personal and professional growth.
• 401(k) with company match and profit sharing.
• Paid time off and paid holidays.
• Life insurance.
• Paid community volunteering.
• Education reimbursement.
• Fitness reimbursement.
• Health insurance, including dental and vision.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP).
• Access to a fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED