Bilingual Teller

Capital Credit Union•Green Bay, WI

About The Position

The Bilingual Teller supports Capital Credit Union’s mission by providing members with information and service in person, through drive-ups, and by telephone. The role processes member transactions and requests, provides enthusiastic, quality service with a sales orientation, and balances a cash drawer and daily work. The position requires fluency in written and oral English and Spanish.

Requirements

Fluency in both written and oral English and Spanish.
High school education or equivalent ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos, and to perform basic arithmetic.
Ability to operate an online computer terminal, including the core computer system and email, a coin processing machine, and an adding machine; knowledge may be acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of products, services, and procedures needed to process transactions, normally acquired through three to six months of on-the-job experience, including at least one month with the Credit Union.
Ability to concentrate and pay close attention to detail for over 90% of work time, closely examine documentation, and maintain a high degree of accuracy.
Analytical ability to research and resolve member problems and locate and correct cash and posting errors.
Interpersonal skills to deal effectively and efficiently with diverse members and employees in high-stress situations.
Communication and listening skills to effectively cross-sell Credit Union services.

Responsibilities

Assist members in person, through drive-ups, and by telephone, processing deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information.
Process special member requests, such as account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
Build financial relationships with members using a consultative approach; discuss promotions, refer members to other representatives and lenders, and arrange appointments.
Educate members about Home Banking, E-Services, and other products, and promote Credit Union products and services suited to members’ needs.
Balance the cash drawer and daily transactions according to policy, seek recovery of errors, and communicate errors to affected members.
Open and/or close the branch according to applicable procedures and policies.
Perform miscellaneous duties such as mail transactions, night deposits, deposit verifications, filing, and updating accounts.
Keep current on procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
May take on additional branch duties, including safe deposit box billings, vault balancing, supply orders, and coin shipments.
May assist other departments or branches as needed and when time permits.
May assist in training new employees.
May cross-train in Teller Supervisor functions and Member Services and provide backup as needed.