Bilingual Teller

Capital Credit Union•Green Bay, WI

About The Position

The Bilingual Teller supports Capital Credit Union’s mission by assisting members in person, through drive-ups, and by telephone. The role processes member transactions and requests, provides information about Credit Union services, and delivers enthusiastic, quality service with a sales orientation. The teller balances a cash drawer and daily work, helps build financial relationships with members, and promotes products and services suited to members’ needs. The position requires fluency in written and spoken English and Spanish.

Requirements

High school education or equivalent ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos, and to perform basic arithmetic.
Ability to operate an online computer terminal, including the core computer system and email, a coin processing machine, and an adding machine; typically acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of products, services, and procedures needed to process transactions, typically acquired through three to six months of on-the-job experience, including at least one month with the Credit Union.
Ability to concentrate and pay close attention to detail for over 90% of work time and closely examine documentation.
High degree of accuracy.
Analytical ability to research and resolve member problems and locate and correct cash and posting errors.
Interpersonal skills to deal effectively and efficiently with diverse members and employees in high-stress situations.
Communication and listening skills to effectively cross-sell Credit Union services.
Fluency in written and spoken English and Spanish.

Responsibilities

Process member transactions through an online teller terminal, including deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information requests.
Process special member requests, such as account research, stop payments, direct deposits, ACH transactions, payroll deductions, wire transfers, and safe deposit boxes.
Build financial relationships with members using a consultative approach.
Discuss promotions and refer members to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging appointments.
Educate members about Home Banking, E-Services, and other products.
Promote Credit Union products and services to new and existing members and provide information suited to their needs.
Balance the cash drawer and daily transactions in accordance with policy, seek recovery of errors, and communicate with members whose accounts are affected.
Open and/or close the branch according to applicable procedures and policies.
Perform miscellaneous duties, including mail transactions, night deposits, deposit verifications, filing, and updating accounts.
Keep current on procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
May perform additional branch duties, such as safe deposit box billings, vault balancing, ordering supplies, and coin shipments.
May assist other departments or branches as needed and when time permits.
May assist in training new employees.
May cross-train in Teller Supervisor functions and Member Services and provide backup as needed.