Teller I - Hanes Mall Blvd

Truliant Federal Credit Union • Winston-Salem, NC

4d • Onsite

About The Position

Truliant Federal Credit Union is hiring a Teller I to serve members at its Hanes Mall Blvd branch. Tellers are often the first people members connect with at a branch and help create positive experiences, build trust, and support members’ financial goals. The role is suited to someone who enjoys helping people, works well in a fast-paced environment, and takes pride in accurate, exceptional service.

The Teller provides transaction services, answers member questions, and connects members with relevant products, services, or specialists. The role also supports branch goals by contributing to a welcoming, collaborative, service-focused environment and strengthening member relationships.

Candidates should be comfortable working in a goal-oriented environment, adapting to changing priorities, and building positive relationships with members throughout the day. A high school diploma or equivalent is required. Truliant describes its workplace as one where teammates feel valued, empowered, and rewarded, and offers opportunities to learn about financial services and develop a career.

Requirements

• Experience working directly with customers in a service-focused environment.
• Experience handling transactions, cash, records, or other activities requiring a high degree of accuracy.
• Ability to provide professional, friendly, and responsive member service.
• Strong verbal and written communication skills.
• Ability to accurately process financial transactions and identify discrepancies.
• Proficiency using computer systems and digital tools.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to follow established procedures, security protocols, and compliance requirements.
• High school diploma or equivalent required.
• Comfort working in a goal-oriented environment and adapting to changing priorities.

Nice To Haves

• One or more years of experience in retail, banking, or financial services.
• Previous sales or referral experience.
• Experience working in a cash-handling environment.
• Familiarity with member relationship management or appointment-setting tools.

Responsibilities

• Process financial transactions accurately and efficiently while providing outstanding member service.
• Engage members in conversations to understand their needs and connect them with appropriate products, services, or specialists.
• Support branch goals by contributing to a welcoming, collaborative, and service-focused environment.
• Answer member questions and help members access solutions that make banking easier.
• Build positive member relationships and support members’ financial goals.

Benefits

• No-cost employee medical, dental, and vision coverage.
• Prescription benefits, including mail order.
• Paid holidays and paid time off (PTO).
• 401(k) plan with contribution matching.
• Paid community involvement volunteer hours.
• Paid group life insurance.
• Teammate loan discounts.
• Tuition reimbursement.
• Short- and long-term disability.
• Health and wellness program.
• Teledoc physician video conferencing.
• Onsite fitness facilities or health club reimbursement.
• Employee Assistance Program (EAP).
• Medical flexible spending account.
• Dependent care flexible spending account.
• Supportive team environment with development, collaboration, and career growth opportunities.
• Hands-on financial services experience and opportunities to learn about banking products, technology, and member solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED