Key Lead - Hanes Mall, Abercrombie & Fitch

Abercrombie & Fitch•Winston Salem, NC

1d•Onsite

About The Position

The Key Lead is a member of the store leadership team responsible for delivering a quality in-store customer experience and driving store performance. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Representatives and Stock Associates, supports effective store operations, and helps the team achieve daily sales goals through customer experience. The role includes opening and closing routines, register and point-of-sale operation, fulfillment of omnichannel orders, sales and product knowledge, visual display maintenance, reporting analysis, asset protection, and inventory control. The weekly schedule varies, with at least 12–16 hours expected. Availability on Saturdays, Sundays, and certain holidays is required; hours increase during peak periods to meet business needs.

Requirements

High school diploma or GED preferred, or equivalent.
One year of retail experience preferred.
Experience leading groups or teams preferred.
Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills and strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while remaining detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Availability to work Saturdays, Sundays, and certain holidays.
Expect to work at least 12–16 hours per week, with hours increasing during peak periods.

Nice To Haves

High school diploma or GED, or equivalent.
One year of retail experience.
Experience leading groups or teams.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Representatives and Stock Associates.
Help ensure effective store operations and drive customer experience and daily sales performance.