Key Lead - South End, Abercrombie & Fitch
About The Position
The Key Lead ensures customers receive a quality in-store experience by acting as Floor Supervisor and guiding and coaching Brand Reps and Stock Associates. As part of the store leadership team, the Key Lead helps drive store performance through customer experience and the team’s achievement of daily sales. The role includes opening and closing routines, register and point-of-sale operations, fulfilling OMNI Channel orders, demonstrating product knowledge and brand awareness to drive sales, building and maintaining visual displays, using reporting to inform decisions, and protecting store assets through inventory control. The Key Lead also represents the brand and exemplifies company culture and values. The weekly schedule varies, with an expectation of at least 12–16 hours per week. Saturday and Sunday availability is required, as is availability for certain holidays. Hours increase during peak periods to support business needs.
Requirements
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Demonstrate adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
- Availability to work Saturdays and Sundays and certain holidays.
- High school diploma/G.E.D. or equivalent is preferred.
- One year of retail experience is preferred.
- Experience leading groups or teams is preferred; retail supervisory or management experience is not required.
Nice To Haves
- High school diploma/G.E.D. or equivalent.
- One year of retail experience.
- Experience leading groups or teams.
Responsibilities
- Perform opening and closing routines.
- Operate register and point-of-sale systems.
- Fulfill OMNI Channel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
- Act as Floor Supervisor and provide guidance and coaching to Brand Reps and Stock Associates.
- Help drive store performance through customer experience and daily sales achievement.
Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A global team of people who celebrate you for being you
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
