Key Lead - The Great Mall, Abercrombie & Fitch

Abercrombie & Fitch Co.•Milpitas, CA

3d•Onsite

About The Position

The Key Lead is part of the store leadership team and helps ensure customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead guides and coaches Brand Representatives and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales. The schedule varies weekly, with an expectation of at least 12–16 hours per week. Availability is required on Saturdays and Sundays and certain holidays. Hours increase during peak periods to meet business needs. The starting rate is $21.45 per hour.

Requirements

High school diploma or GED preferred, or equivalent.
Strong customer focus.
Exceptional interpersonal skills.
Strong communication skills.
Knowledge of current fashion trends.
Energetic, outgoing, and assertive approach.
Initiative and confidence.
Adaptability and flexibility.
Ability to balance multiple tasks while remaining detail-oriented.
Applied learning and proactive thinking.
Strong work ethic.
Availability to work Saturdays, Sundays, and certain holidays.
Expected availability of at least 12–16 hours per week, with increased hours during peak periods.

Nice To Haves

One year of retail experience preferred.
Experience leading groups or teams preferred.
High school diploma or GED preferred.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Representatives and Stock Associates.
Support effective store operations and drive customer experience and daily sales performance.