Key Lead - The Great Mall, Abercrombie & Fitch

Abercrombie & Fitch•Milpitas, CA

1d•Onsite

About The Position

The Key Lead ensures customers receive a quality in-store experience by serving as the Floor Supervisor and guiding and coaching Brand Reps and Stock Associates. As a member of the store leadership team, the Key Lead helps operations run effectively and drives store performance through customer experience and the team’s achievement of daily sales goals. The schedule varies weekly, with an expectation of at least 12–16 hours per week. Saturday and Sunday availability is required, as is availability on certain holidays. Hours increase during peak periods to support business needs. The starting rate is $21.45 per hour.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Be available to work Saturdays and Sundays and certain holidays.
Expect a schedule of at least 12–16 hours per week, with increased hours during peak periods.

Nice To Haves

High school diploma or GED, or equivalent.
One year of retail experience.
Experience leading groups or teams.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Reps and Stock Associates.
Help ensure store operations run effectively and drive store performance through customer experience and daily sales achievement.