Key Lead - Tanger Outlets Charleston, Abercrombie & Fitch
About The Position
The Key Lead is part of the store leadership team and helps ensure customers receive a quality in-store experience. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and team achievement of daily sales. The role includes opening and closing routines, operating point-of-sale systems, fulfilling omnichannel orders, demonstrating product knowledge and brand awareness, maintaining visual displays, using reports to inform decisions, protecting store assets, and performing inventory control. The Key Lead represents the brand and exemplifies the company’s culture and values. The weekly schedule varies, with at least 12–16 hours expected. Weekend availability on Saturdays and Sundays, as well as availability for certain holidays, is required. Hours increase during peak periods to support business needs.
Requirements
- High school diploma or GED preferred, or equivalent.
- Strong customer focus.
- Exceptional interpersonal skills.
- Strong communication skills.
- Knowledge of current fashion trends.
- Energetic, outgoing, and assertive approach.
- Initiative and confidence.
- Adaptability and flexibility.
- Ability to balance multiple tasks while being detail-oriented.
- Applied learning and proactive thinking.
- Strong work ethic.
- Availability to work Saturdays, Sundays, and certain holidays.
- At least 12–16 hours of work per week, with increased hours during peak periods.
Nice To Haves
- One year of retail experience preferred.
- Experience leading groups or teams preferred.
- Retail supervisory or management experience is not required.
Responsibilities
- Perform opening and closing routines.
- Operate register and point-of-sale systems.
- Fulfill omnichannel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision-making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
- Act as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates.
- Support effective store operations and drive customer experience and daily sales performance.
Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A global team of people who celebrate you for being you
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
