Key Lead - South Hills Village, Abercrombie & Fitch

Abercrombie & Fitch•Pittsburgh, PA

8d•Onsite

About The Position

The Key Lead ensures customers receive a quality in-store experience by acting as Floor Supervisor and providing guidance and coaching to Brand Representatives and Stock Associates. As a member of the store leadership team, the Key Lead helps drive store performance through customer experience and the team’s achievement of daily sales goals.

Requirements

High school diploma or GED preferred, or equivalent.
Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while paying attention to detail.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Availability on Saturdays and Sundays, as well as certain holidays.
Expect to work at least 12–16 hours per week; schedule varies weekly and hours increase during peak periods.

Nice To Haves

One year of retail experience preferred.
Experience leading groups or teams preferred.
Retail supervisory or management experience is not required.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reports to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Representatives and Stock Associates.
Help drive store performance through customer experience and daily sales achievement.