Seasonal Ambassador - South Hills Village

Lush Handmade Cosmetics•Pittsburgh, PA

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role includes making personalized product recommendations, sharing product knowledge, and representing Lush’s values and commitment to making a positive impact.

Requirements

Excellent customer service skills.
Ability to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product benefits and features.
Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Represent the brand through community engagement, store parties, and other initiatives that help bring traffic into the store.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, and make informed recommendations.
Use company resources to strengthen sales techniques and product knowledge, assess performance, seek feedback, and support team development.
Encourage open communication and actively listen to perspectives related to diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of employees’ contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay current with company news and updates.
Maintain a clean, organized, visually appealing store.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace, and health and safety.