Seasonal Ambassador - Meridian Village

Lush Handmade Cosmetics•Meridian, ID

About The Position

Seasonal Ambassadors at Lush are knowledgeable about products and the brand and provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while supporting a fun, inclusive team environment and creating memorable customer experiences. The role involves listening to customers, understanding their needs, offering personalized product recommendations, and sharing product expertise. Seasonal Ambassadors also communicate Lush’s brand values and help make a positive impact through their work.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of results, and grow contributions to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product benefits and features.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that attract store traffic and promote the Lush brand.
Build product knowledge through ongoing learning and provide informed recommendations based on products, ingredients, and benefits.
Use company resources to develop sales techniques and product knowledge, assess personal performance, seek feedback, and support team development.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, present at work, participate in teamwork, take breaks when necessary, and stay informed about company updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.