Key Lead - Annapolis Mall, Abercrombie & Fitch

Abercrombie & Fitch • Annapolis, MD

1d • Onsite

About The Position

The Key Lead ensures customers receive a quality in-store experience by acting as Floor Supervisor and guiding and coaching Brand Representatives and Stock Associates so store operations run effectively. As a member of the store leadership team, the Key Lead drives store performance on the floor through customer experience and the team’s achievement of daily sales.

The schedule varies weekly, with an expectation of at least 12–16 hours per week. Availability on Saturdays, Sundays, and certain holidays is required. Hours increase during peak periods to support business needs.

Requirements

• High school diploma/G.E.D. or equivalent preferred.
• One year of retail experience preferred.
• Experience leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Demonstrate adaptability and flexibility.
• Balance multiple tasks while remaining detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.
• Availability on Saturdays, Sundays, and certain holidays.
• Expected to work at least 12–16 hours per week, with hours increasing during peak periods.

Nice To Haves

• High school diploma/G.E.D. or equivalent.
• One year of retail experience.
• Experience leading groups or teams.

Responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omnichannel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision-making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.
• Act as Floor Supervisor and guide and coach Brand Representatives and Stock Associates.
• Drive store performance through customer experience and daily sales achievement.

Benefits

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• Competitive and comprehensive benefit programs for which associates are eligible to participate.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED