Teller I - Hanes Mall Blvd

Truliant Federal Credit Union • Winston-Salem, NC

3d

About The Position

Truliant Federal Credit Union seeks a Teller I to serve as a first point of contact for members visiting a branch. The role provides accurate transaction services, answers member questions, and connects members with suitable products, services, or specialists. Tellers help build member trust and relationships while contributing to a welcoming, collaborative, service-focused branch environment and supporting branch goals.

The position suits someone who enjoys helping people, works carefully in a fast-paced environment, and can balance accuracy, service, and relationship-building. The role offers hands-on exposure to financial services and opportunities to learn about banking products, technology, and member solutions, with support for development and career growth.

Requirements

• Experience working directly with customers in a service-focused environment.
• Experience handling transactions, cash, records, or other activities requiring a high degree of accuracy.
• Ability to provide professional, friendly, and responsive member service.
• Strong verbal and written communication skills.
• Ability to accurately process financial transactions and identify discrepancies.
• Proficiency using computer systems and digital tools.
• Ability to manage multiple priorities while maintaining attention to detail.
• High school diploma or equivalent required.
• Comfort working in a goal-oriented environment, adapting to changing priorities, and building positive relationships with members.

Nice To Haves

• One or more years of experience in retail, banking, or financial services.
• Previous sales or referral experience.
• Experience working in a cash-handling environment.
• Familiarity with member relationship management or appointment-setting tools.

Responsibilities

• Process financial transactions accurately and efficiently while providing outstanding member service.
• Engage members in conversations to understand their needs and connect them with appropriate products, services, or specialists.
• Contribute to branch goals and maintain a welcoming, collaborative, service-focused environment.
• Follow established procedures, security protocols, and compliance requirements.

Benefits

• No-cost employee medical, dental, and vision coverage
• Prescription benefits, including mail order
• Paid holidays and paid time off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteer hours
• Paid group life insurance
• Teammate loan discounts
• Tuition reimbursement
• Short- and long-term disability
• Health and wellness program
• Teledoc physician video conferencing
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED