Teller Fiesta Mall

Wells Fargo•Mesa, AZ

9d•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. In this customer-focused, front-line role, the Teller supports everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming, reliable customer experience. Tellers serve as a primary point of contact for customers and represent the branch through attentive service and care. The role builds foundational banking skills by helping Tellers understand customer needs and introduce relevant products, services, and digital tools. Tellers identify opportunities to assist customers and connect them with bankers for detailed product conversations. They work with branch teammates to support daily operations and consistent service. The position provides exposure to retail banking and opportunities for career growth supported by Wells Fargo training, coaching, and team culture. The schedule will include Saturdays. The position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.

Nice To Haves

Experience in customer-facing roles, attention to detail, and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process transactions and engage customers to deliver a positive, reliable branch experience.
Process routine transactions such as deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships, listen to customers’ everyday financial needs, and connect them to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly and use active listening to clarify customer needs and provide solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate complex issues for timely resolution.