Lead Teller - Bowie Excalibur

PNC Bank•Bowie, MD

12d•$45,000 - $75,000•Onsite

About The Position

As a Lead Teller in PNC's Retail Bank organization, based in Bowie, Maryland, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers' financial wellbeing and loyalty. You process customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals. You also guide tellers in engaging customers in the lobby, conducting meaningful conversations, and using technology, tools, and resources to meet customer needs. You model clear communication, accurate transaction handling, problem resolution, sound judgment, and compliance with policies and procedures. You ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, and assist the Branch Manager with performance management and new-hire selection. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required at this level.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that promotes financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in conducting meaningful customer conversations and lobby engagement activities to connect customers with PNC products and services.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Coach tellers to adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance