Lead Teller - Bowie Excalibur

PNC•Bowie, MD

13d•$45,000 - $75,000•Onsite

About The Position

As a Lead Teller in PNC's Retail Bank organization, based in Bowie, Maryland, you coach, mentor, and lead tellers by example to provide a distinctive customer experience that supports financial wellbeing, builds customer loyalty, and increases share of wallet. You handle a variety of customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals. You guide tellers in meaningful customer conversations and lobby engagement, helping them connect customers with PNC products and use technology, tools, and resources to manage financial transactions. You promote clear communication, accurate transaction handling, and effective problem resolution. You also assist the Branch Manager with performance management and new-hire selection. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while adhering to policies, procedures, sound judgment, and PNC’s risk-management framework. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The position is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Typically requires 1 or more years of related experience; comparable product knowledge may qualify.
Demonstrate knowledge, skills, and abilities appropriate to the role.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in holding meaningful customer conversations and performing lobby engagement to connect customers with relevant PNC products.
Educate customers on managing financial transactions using technology, tools, and resources.
Coach tellers on clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.