Lead Teller

PNC Bank•Louisville, KY

9d•Onsite

About The Position

PNC is hiring a Lead Teller for its Retail Branch organization, based at the Indian Hills branch in Louisville, Kentucky. This is an in-office role focused on delivering a distinctive customer experience that supports customers’ financial well-being and builds loyalty. The Lead Teller coaches, mentors, and leads tellers by example, processes customer interactions, educates customers about financial transaction options, and identifies opportunities to connect customers with relevant products and branch staff. The role also supports the Branch Manager with performance management and new-hire selection, and helps ensure branch and teller operations are completed efficiently and accurately while following policies and procedures and managing risk. PNC states that it does not provide employment visa sponsorship or participate in STEM OPT for this position. Roles at this level typically require related experience or product knowledge rather than a university or college degree, high school diploma, or GED. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certification or license.
No required or preferred language assessment.

Nice To Haves

A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and lobby engagement activities to connect customers with PNC products that meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select programs that are fully paid, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.