Lead Teller

KeyBank•Denver, CO

8d•Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, troubleshoots complex problems, and provides distinctive service to strengthen client relationships. The role listens for clients’ financial needs and transitions them to a Banker for deeper financial wellness conversations. It also helps coach Tellers, manages day-to-day teller-line scheduling and staffing, and supports branch compliance with regulatory, security, audit, and operational controls. The position is based in a branch setting and includes in-person client and teammate interactions. The Lead Teller supports efficient, effective, and accurate teller operations; helps clients work toward financial goals using financial wellness tools; and promotes bank products and services. The role participates in in-person morning huddles and end-of-day debriefs, supports onboarding and training of new Tellers, and performs other duties as assigned. Work on Saturdays is required as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 3 years of experience in superior client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of PCs with Windows-based applications and a calculator.
Demonstrated ability to lead, motivate, and foster teamwork.
Demonstrated organizational skills while managing multiple tasks.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including educating clients about available access channels such as ATMs, online banking, and telephone banking.
Strong work ethic and high integrity, with the ability to make reasonable decisions in the absence of direction.
Excellent time-management skills.
Ability to occasionally operate a motor vehicle and possess a valid driver’s license.

Nice To Haves

Notary License

Responsibilities

Provide a strong client experience and serve as a resource for resolving complex client servicing issues.
Perform teller functions accurately and efficiently, including cash handling and balancing the cash drawer within guidelines.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals through financial wellness tools and education.
Coach Tellers and manage day-to-day teller-line activities, including scheduling, staffing, and operational standards.
Provide branch staff with direction and guidance on operational and regulatory procedures.
Follow compliance, audit, security, and internal policies and procedures.
Review product guides, fees, and policies to remain current on offerings.
Support the Branch Manager in onboarding and training new Tellers.
Attend in-person morning huddles and end-of-day debriefs.
Promote the bank’s products and services, identify sales opportunities, and work toward sales targets.
Work on Saturdays as directed by management.
Perform other duties as assigned; responsibilities or activities may change.