Lead Teller

PNC•Indianapolis, IN

6d•Onsite

About The Position

As a Teller Lead in PNC's retail banking organization, you will work at the Southern Plaza Branch in Indianapolis, Indiana. You will coach, mentor, and lead tellers by example as they deliver customer experiences that support financial well-being and customer loyalty. The role processes customer interactions, explains financial transaction alternatives, identifies banking opportunities, and makes appropriate referrals. You will support lobby engagement and help customers understand how technology, tools, and resources can help them manage financial transactions. You will model clear communication, transaction handling, and problem resolution, and assist the Branch Manager with performance management and new-hire selection. You will also help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, in compliance with policies and procedures and using sound judgment within established limits. PNC describes this as an in-office position. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Typically requires at least 1 year of related experience.
Requires related experience or product knowledge to accomplish primary duties; a university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and apply customer needs and satisfaction as primary considerations in business decisions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support customers’ financial well-being and loyalty.
Process customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Lead tellers in identifying opportunities through meaningful customer conversations and making appropriate referrals.
Model lobby engagement and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Model adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility