Lead Teller

KeyBank • Bellevue, WA

10d • $19 - $25 • Onsite

About The Position

The Lead Teller serves as a problem solver, trusted advisor, and partner to clients and businesses in KeyBank communities. In an in-person branch setting, this role provides distinctive client service, resolves complex servicing issues, identifies financial wellness opportunities, and transitions clients to bankers for deeper financial conversations. The Lead Teller also coaches tellers, manages day-to-day teller-line scheduling and staffing, and supports compliance with regulatory, security, and internal audit controls.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs, Windows-based applications, and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Knowledge of clients' accounts and banking relationships, and sound judgment in handling clients and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
• Strong work ethic, integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to manage teller-line activities, process transactions accurately, maintain compliance, and provide exceptional client service.
• Ability to process cash transactions securely, including deposits and withdrawals, and balance cash drawers.
• Ability to promote products and services, identify sales opportunities, and achieve sales targets.
• Ability to help clients pursue financial goals through education and financial tools.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Provide a strong client experience by being present and engaged with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately while coaching other tellers.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Manage day-to-day teller-line duties, including scheduling, staffing, coaching, and oversight of branch operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review and maintain knowledge of product guides, fees, and policies.
• Support the Branch Manager in onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers applicants to a separate list of benefits for which the position is eligible; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED