Teller

PNC Bank•Troy, MI

12d•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, this in-office role is based at the Big Beaver/I-75 Branch in Troy, Michigan. The Teller delivers a customer experience focused on customer financial wellbeing and loyalty while increasing customers’ share of wallet. The role handles customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. It also supports efficient and accurate teller and branch daily operations while following policies and procedures and managing risk.

Requirements

No prior experience is required.
No degree, high school diploma, GED, or significant experience or product knowledge is typically required to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communications, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include knowledge of banking products, digital awareness, and matrix management.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives available for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.