Team Lead Jobs

About The Position

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working those shifts.
• May be required to consent to periodic comprehensive background checks.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and overall store sales while ensuring efficient operations.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to promote client and customer retention.
• Continue developing personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including store alarm activation or deactivation and opening or closing procedures.
• Promote awareness of key performance indicators and guide associates in improving results.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Incentive program, subject to the Incentive Plan terms and conditions.
• Opportunities to move and grow within the organization.