Claims Team Lead - Rideshare (BI)

Reserv • Atlanta, GA

3d • Remote

About The Position

As a Bodily Injury Team Lead at Reserv, you will be a working leader who supports a claims manager with leadership and claim technical responsibilities. You will oversee adjusters serving a commercial rideshare client and help drive operational effectiveness by leveraging technology and analytics to improve efficiency and performance. The role combines team management with individual claims handling when volume requires additional support. You will work with the team, customers, and client, and may serve as backup leader when the Manager is out of office.

The position includes supporting staff development and onboarding, advising clients on claims trends and loss mitigation, handling escalations, and helping maintain effective claims processes. Reserv describes its culture as remote-first and focused on empathy, transparency, and empowerment, and says employees may work from anywhere.

Requirements

• At least 5 years of insurance claims experience across multiple lines of business, including bodily injury experience.
• At least 3 years of leadership experience.
• Experience with rideshare, TNC, or livery claims is required.
• Active adjuster license: a resident state license if available, otherwise a Designated Home State (DHS) license; must be willing to obtain all licenses within 60 days, including completing state-required testing.
• Comfort with technology and the ability to evolve claims systems and processes to improve efficiency and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Nice To Haves

• Experience managing in a remote environment is preferred.

Responsibilities

• Oversee a team of commercial auto adjuster direct reports.
• Achieve or exceed goals and overcome obstacles dependably.
• Implement and maintain claims-handling best practices for intake, investigation, evaluation, settlement, and recovery.
• Align the team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims and first-line questions; participate in escalations and roundtable discussions.
• Foster a positive work environment, teamwork, and professional growth and development.
• Attract, hire, retain, and train employees with support from the leadership team.
• Prepare and present claims reports, metrics, and analyses to clients and customers, and advise clients on claim trends and loss mitigation.
• Serve as backup leader when the Manager is out of office.
• Handle initial onboarding tasks and access, and support new hires’ cultural immersion.
• Use increased reserve and payment authority and assist with moderate reviews.
• Identify topics and trends for team Huddles and Elevated Claims Experience Workshops, and lead or co-lead those workshops with Team Leads, Managers, and other Reserv employees.
• Switch between claims handling and coaching or feedback as needed.
• Pivot between priorities as needed.
• Contribute feedback to improve challenges associated with adjuster and claims roles, and work toward reducing administrative work for adjusters.

Benefits

• Health insurance with nationwide coverage.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Family leave after 8 months of continuous work.
• Work from anywhere.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed