APD Claims Adjuster, Rideshare

Reserv • Atlanta, GA

8d • Remote

About The Position

Reserv is seeking a highly organized, customer-focused Commercial Auto Claims Adjuster to handle rideshare-focused auto physical damage claims. The role manages claims involving commercial auto rideshare exposures, including incidents involving drivers and third parties. It involves direct interaction with rideshare drivers and affected third parties to resolve claims smoothly, empathetically, and promptly.

The position is suited to a claims professional who can balance a high-volume claims inventory with strong customer service. The adjuster will also contribute to refining claims processes and tools for this line of business by collaborating with product and engineering teams.

Requirements

• At least 3 years of concentrated experience adjusting rideshare auto physical damage claims.
• Experience with rideshare, TNC, or livery claims is required.
• Active adjuster license: a resident-state license where available, or otherwise a Designated Home State (DHS) license.
• Willingness to obtain additional required licenses within 60 days, including completing state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Willingness to travel for client and claims needs.

Nice To Haves

• Bachelor's degree; the posting says applicants without one should still apply if they possess the other qualifications.
• Experience with first-party comprehensive and collision claims, third-party property damage and bodily injury, total loss, and liability investigations.
• Commercial experience is preferred.

Responsibilities

• Provide prompt, courteous, high-quality service to policyholders and claimants by answering calls, filing claims, and resolving requests.
• Gather information to initiate claims and explain policies, coverage, and appropriate courses of action.
• Manage a claims inventory, establish initial reserves for potential exposures, and adjust reserves as appropriate throughout each claim.
• Coordinate vehicle repairs and assist with rental reimbursement.
• Identify subrogation, salvage, and total-loss opportunities.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input on the continued development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers, and work with clients, client counsel, and investigative services to resolve claims.
• Participate in learning opportunities covering personal lines claims, relevant court decisions, current claims guidelines, and policy changes and modifications.
• Collaborate with product and engineering teams to improve claims processes and tools for rideshare claims.

Benefits

• Health insurance with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Family leave after 8 months of continuous work.
• Work from anywhere.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level