APD - Rideshare Commercial Claims Auto Physical Damage Adjuster

Liberty Mutual•Plano, TX

2d•Hybrid

About The Position

Liberty Mutual is hiring a Commercial Insurance Claims Representative to review and process simple and straightforward commercial claims within assigned authority limits, consistent with policy terms and legal requirements. The role focuses on rideshare commercial auto physical damage claims and involves investigating losses, assessing damage, determining coverage, and negotiating settlements. Insurance education and training are paid for by Liberty Mutual. The position uses a hybrid work model. Employees who live within 50 miles of a listed Liberty Mutual office are required to work in the office twice a month. The listed offices are Boston and Westborough, Massachusetts; Hoffman Estates, Illinois; Weatogue, Connecticut; Indianapolis, Indiana; Plano, Texas; Suwanee, Georgia; Lake Oswego, Oregon; Las Vegas, Nevada; and Chandler, Arizona. The policy may change.

Requirements

High school diploma or equivalent.
1–2 years of experience.
Strong customer service and technology skills.
Ability to navigate multiple systems.
Strong organizational and communication skills.
A license may be required in multiple states by state law.

Nice To Haves

Bachelor’s degree preferred.
Claims handling skills preferred.

Responsibilities

Investigate claims using internal and external resources, including speaking with insureds and other involved parties, analyzing reports, researching prior claim activity, and using evaluation tools to assess damage and loss.
Interact directly and in a timely manner with insureds, claimants, agents, and internal customers.
Determine policy coverage by analyzing investigation data and policy terms, and notify agents and insureds of coverage decisions or issues.
Establish claim reserves and adjust them as needed during claim processing.
Determine and negotiate settlement amounts for claimed damages within assigned authority limits.
Write simple to moderately complex property damage estimates or review auto damage estimates.
Take statements when necessary and coordinate with Field Appraisal, Subrogation, and the Special Investigative Unit as appropriate.
Maintain accurate, current claim-file and damage documentation and diaries throughout the claim lifecycle, following established guidelines and expectations.
Alert the Unit Leader to potential fraud or subrogation opportunities.