Claims Adjuster, APD (AV)

Reserv•Atlanta, GA

23h•Remote

About The Position

The AV APD Adjuster resolves first-party and third-party vehicle damage and property damage claims involving autonomous and driver-assist vehicles. The role moves quickly on repairable and total-loss files and applies extra care to sensor, camera, and software-dependent components that traditional appraisal does not cover. The adjuster investigates coverage, liability, and damages using vehicle data and video to determine whether a human or an automated system was in control. The role directs inspections and repairs, including calibration of driver-assistance and automated-driving hardware, preserves vehicle data, evaluates repair and total-loss options, and identifies recovery opportunities. The adjuster also negotiates with repair facilities and carriers, manages claim severity and cycle time, flags potential bodily injury, litigation, or reporting exposure, and maintains current reserves and complete, audit-ready file notes.

Requirements

2–4+ years of auto physical damage or commercial auto claims experience.
Working knowledge of estimating platforms, ADAS calibration, and total-loss valuation.
Comfort reading event data, dash-camera video, and operator incident reports.
Bachelor's degree or equivalent claims experience.
Active adjuster license(s) as required by the states handled, or ability to obtain them within 90 days of hire.
Proficiency in the claims system, document management, and Microsoft Office.
Clear written and verbal communication with claimants, counsel, carriers, and client partners.
Detailed understanding of SAE J3016 levels of driving automation (Levels 0–5), including the difference between driver-assist (Levels 0–2) and driverless (Levels 3–5) systems and how each level shifts responsibility between the human, system, and operator.

Responsibilities

Investigate and decide coverage, liability, and damages on assigned auto physical damage and property damage claims, using vehicle data and video to confirm whether a system or a human was in control.
Direct inspections and repairs, including calibration of cameras, lidar, radar, and other driver-assistance or automated-driving hardware after a loss.
Evaluate total-loss versus repair, valuation, salvage, and rental or loss-of-use exposure for specialty and purpose-built vehicles.
Preserve vehicle data before repair or release and coordinate access with the operator or manufacturer.
Identify and refer subrogation and recovery opportunities, including against manufacturers, suppliers, and other operators.
Negotiate with repair facilities, body shops, and third-party carriers; control claim severity and cycle time.
Flag potential bodily injury, litigation, or regulatory-reporting exposure to the BI adjuster, litigation adjuster, or Team Lead within the same day.
Keep reserves current and file notes complete and audit-ready.
Determine who or what was in control at the time of loss: a human driver, driver-assist feature, or automated driving system.
Request, preserve, and review AV evidence, including telematics, event data, camera and sensor footage, remote-assistance logs, and software version.
Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures.
Work with AV operator safety, legal, and risk teams under tight response timelines.
Meet federal and state crash-reporting, privacy, and data-handling requirements for AV incidents.
Document files so a supervisor, carrier, or auditor can follow the liability decision.