Claims Adjuster, Bodily Injury (AV)

Reserv•Atlanta, GA

1d•Remote

About The Position

The AV BI Adjuster investigates, evaluates, and resolves bodily injury claims arising from incidents involving autonomous and driver-assist vehicles. Claims may involve passengers, pedestrians, cyclists, and occupants of other vehicles. The role combines traditional bodily injury evaluation with analysis of who was in control, what the vehicle system did, and whether a claim should be resolved or defended. The position involves building liability analysis using vehicle data, video, and remote-assistance records; communicating with claimants and other parties; evaluating injuries and damages; maintaining reserves; negotiating settlements; and documenting decisions in complete, audit-ready claim files. The adjuster identifies litigation, product-liability, and regulatory risks and works with internal and AV-operator safety and legal partners on sensitive or high-visibility incidents.

Requirements

4–6+ years of bodily injury claims experience.
Strong medical-records review and injury valuation skills.
Experience with represented claimants and attorney negotiation.
Bachelor's degree or equivalent claims experience.
Proficiency in a claims system, document management, and Microsoft Office.
Clear written and verbal communication with claimants, counsel, carriers, and client partners.
Active adjuster license: a resident-state license where available, or otherwise a Designated Home State (DHS) license.
Willingness to obtain additional required licenses within 60 days, including state testing.
Detailed understanding of SAE J3016 levels of driving automation (Levels 0–5), including how driver-assist (Levels 0–2) and driverless (Levels 3–5) systems shift responsibility among the human, system, and operator.

Nice To Haves

Bodily injury claims experience in commercial auto, rideshare, or trucking.

Responsibilities

Investigate and evaluate bodily injury claims, developing liability analysis using vehicle data, video, and remote-assistance records.
Promptly contact claimants, witnesses, medical providers, and counsel, and document injuries, treatment, and damages.
Set and maintain reserves reflecting liability, damages, venue, and representation.
Negotiate and settle claims within authority, and recommend and document settlement strategies for claims above authority.
Identify claims involving litigation, product-liability, or regulatory risk and escalate them early to the Litigation Adjuster and Team Lead.
Partner with the AV operator’s safety and legal teams on sensitive or high-visibility incidents.
Manage medical bills, liens, Medicare/Medicaid reporting, and settlement documentation.
Maintain complete, audit-ready file notes explaining liability and valuation decisions.