Florida Bodily Injury Litigation Claims Adjuster - Remote

Allstate • USA - FL (Remote), FL

8d • $65,600 - $110,075 • Remote

About The Position

The Litigation Bodily Injury Adjuster investigates automobile accidents involving one or more vehicles that result in property damage and/or bodily injury with attorney involvement or litigation. This is a permanent, remote, home-based role, and the employee must work from a home office in the United States. The adjuster assesses coverage, liability, and damages; communicates with customers and attorneys by phone, email, text, and sometimes video; and negotiates fair injury settlements with the parties involved.

The role emphasizes compassionate customer service, independent investigation of casualty claims, accurate interpretation of policies and coverage, and clear communication that accommodates customer preferences. The adjuster evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants, including in challenging or complex situations. The position also requires using claims tools and platforms, applying sound judgment, and maintaining timely and accurate claim documentation.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. The home office must be private and free from distractions, have appropriate work surfaces and seating, and meet minimum internet speeds of 50 MB download and 5 MB upload. Allstate provides the equipment needed for remote work and an $80 monthly connectivity reimbursement. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The position may be eligible for a $1,000 licensing sign-on bonus for applicants with applicable active licenses, subject to stated eligibility restrictions.

Requirements

• At least 5 years of Florida represented third-party bodily injury claim handling experience (listed as a preferred qualification).
• Experience managing severe, complex, and litigated bodily injury claims (listed as a preferred qualification).
• Florida 6-20 All Lines Adjuster License (Property & Casualty) (listed as a preferred qualification).
• Strong communication skills, especially by phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical-thinking and problem-solving skills to evaluate and negotiate injury claims.
• Knowledge of tools and platforms used for claims evaluation.
• If applicable, obtain required adjuster and/or appraiser license(s) within 60 days of hire and pass an additional background check with the Department of Labor.
• Meet remote-work requirements: reside and work in the United States, maintain a private dedicated home workspace, have appropriate work surface and seating, and have internet bandwidth of at least 50 MB down/5 MB up.
• Individuals who currently hold an active insurance license must terminate all existing appointments before onboarding and may not hold outside appointments during employment. Applicants for an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.

Nice To Haves

• At least 5 years of Florida represented third-party bodily injury claim handling experience.
• Experience managing severe, complex, and litigated bodily injury claims.
• Florida 6-20 All Lines Adjuster License (Property & Casualty).
• Applicable active licenses for potential eligibility for the $1,000 licensing sign-on bonus.

Responsibilities

• Investigate automobile accidents involving single or multiple vehicles that result in property damage and/or bodily injury with attorney involvement or litigation.
• Assess insurance coverage, liability, damage, and claim details, including reviewing damage and interpreting policies.
• Communicate with customers and attorneys by phone, email, text, and sometimes video chat, and keep customers updated on claim progress.
• Provide compassionate customer service and guide customers through a fast, fair, and easy claims process.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use critical thinking and claims tools, including estimate tools, job aids, and settlement platforms, to resolve claims.
• Protect the company financially by applying policies according to policy agreements.
• Maintain timely and accurate documentation of each claim in the claims system.

Benefits

• $80 per month connectivity reimbursement for internet costs.
• Technology bundle for remote work, including laptop, monitors, headset, keyboard, and mouse.
• Benefits package from Day 1, including time off, healthcare, and retirement.
• 401K/pension.
• Education reimbursement.
• Competitive pay and support for continuous development and career advancement.
• Flexibility in scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed