Bodily Injury Claims Specialist

Auto-Owners Insurance Company•Willmar, MN

About The Position

Auto-Owners Insurance is seeking a motivated individual to join its Claims department as a Bodily Injury Claims Representative. The role involves adjusting bodily injury claims by gathering facts, determining coverage and legal liability, evaluating losses, and making payments consistent with the coverage, damage, and liability determinations. The position also handles complex and unusual exposure claims, including investigations and participation in mediations, settlement conferences, and trials. The position requires customer service for agents, insureds, and other involved parties; investigation through telephone, email, mail, and on-site visits; and meetings with claim participants, sometimes outside the office. The employee must maintain any required adjuster licenses, handle confidential information under Company standards and applicable rules, and assist with evaluating and selecting outside counsel. Attendance must be punctual according to the assigned schedule at a Company-approved work location. Auto-Owners offers a merit-based work-from-home program determined by job responsibilities and leadership. Initial training is in person; work-from-home time may be available afterward. The anticipated annualized starting base pay range is $65,500 to $96,100, with benefit dollars for certain benefits and bonus opportunities. The company provides structured training, employee mentoring, and an extensive benefits package. Ability to work in the United States without current or future sponsorship is required.

Requirements

At least three years of insurance claims-related experience.
Ability to organize and conduct investigations involving complex issues and assimilate information to reach logical, timely decisions.
Ability to understand, interpret, and communicate policy language effectively.
Ability to disseminate appropriate claim-handling techniques so others involved in the claim process understand the issues.
Ability to work in the United States without current or future sponsorship.

Responsibilities

Assemble facts, determine coverage, evaluate loss amounts, analyze legal liability, make payments according to coverage and claim determinations, and perform other duties needed to adjust losses.
Study insurance policies, endorsements, and forms to understand coverage.
Follow claims handling procedures and participate in claim negotiations and settlements.
Provide a high level of customer service to agents, insureds, and others, adapting service approaches to the circumstances.
Meet with people involved in claims, sometimes outside the office.
Conduct investigations by telephone, email, mail, and on site.
Maintain adjuster licenses when required by statute, within the Company- or statute-prescribed timeframe.
Handle complex and unusual exposure claims through on-site investigations and participation in mediations, settlement conferences, and trials.
Handle confidential information according to Company standards and applicable laws, regulations, and rules.
Assist in evaluating and selecting outside counsel.
Maintain punctual attendance according to the assigned work schedule at a Company-approved work location.