Bodily Injury Claims Specialist

Auto-Owners Insurance•Florence, SC

19h

About The Position

Auto-Owners Insurance is seeking a motivated Bodily Injury Claims Representative to join its Claims department. The role involves investigating and adjusting bodily injury claims, determining coverage and legal liability, evaluating losses, and making payments consistent with coverage, damage, and liability determinations. The position also handles complex and unusual exposure claims, including through on-site investigations and participation in mediations, settlement conferences, and trials. The role requires delivering customer service to agents, insureds, and others; handling claim investigations by telephone, email, mail, and on-site; following claims procedures; and participating in negotiations and settlements. After initial in-person training, work-from-home flexibility may be available as determined by the leadership team and job responsibilities. The employee must maintain punctual attendance at an assigned schedule and Company-approved work location. Required adjuster licenses must be maintained when applicable.

Requirements

At least three years of insurance claims-related experience.
Ability to organize and conduct investigations involving complex issues and assimilate information to reach logical, timely decisions.
Ability to understand, interpret, and communicate policy language effectively.
Ability to disseminate appropriate claim-handling techniques so others involved in the claim process understand the issues.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Assemble facts, determine coverage, evaluate losses, analyze legal liability, and make payments based on coverage, damage, and liability determinations.
Study insurance policies, endorsements, and forms to understand insurance coverage.
Follow claims-handling procedures and participate in claim negotiations and settlements.
Provide a high level of customer service to agents, insureds, and others.
Devise alternative approaches to provide appropriate service based on the circumstances.
Meet with people involved in claims, sometimes outside the office environment.
Investigate claims by telephone, email, mail, and on site.
Maintain required adjuster licenses within the time frame prescribed by the Company or statute.
Handle complex and unusual exposure claims through on-site investigations and participation in mediations, settlement conferences, and trials.
Handle confidential information according to Company standards and applicable laws, regulations, and rules.
Assist in evaluating and selecting outside counsel.
Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.