Retail Part Time Team Lead

Office Depot•Avon, IN

8d•$14 - $16

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print. The role builds customer relationships and serves as a trusted advisor by using company training and sales principles to proactively engage customers, assess their needs, and drive sales. The Team Lead supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role helps develop a vibrant sales culture, maintain visual and merchandising standards, and support freight, logistics, and client satisfaction. The Team Lead is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the shifts assigned for those responsibilities. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrates integrity, accountability, and trust.
Action-oriented, with a drive for results, sound decision-making, and patience.
Desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing the store and working those shifts.
May be required to consent to periodic comprehensive background checks.

Nice To Haves

Experience in Print Services.

Responsibilities

Support the Print function and overall store sales while ensuring efficient operations.
Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, timely completion of client orders.
Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
Comply with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to promote client and customer retention.
Continue developing personal selling skills and product knowledge using provided sales and service tools.
Ensure building and associate safety and security when management is absent.
Perform opening and closing responsibilities, including store alarm activation or deactivation and opening or closing procedures.
Promote awareness of key performance indicators and guide associates in improving results.
May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
Perform other duties as assigned or deemed necessary.