Retail Part Time Team Lead

Office Depot • Westlake, OH

7d

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor, using provided training and sales principles to understand customer needs, drive sales, and ensure satisfaction. The Team Lead supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The role supports sales, visual and merchandising standards, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts, building and associate safety and security, and related store procedures. The position may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The posting notes that the listed duties are not exhaustive and that other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform opening and closing responsibilities and work the respective scheduled shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Support operational safety by working safely and addressing potential hazards or concerns.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with equipment in the Print Services area to ensure orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Carry out External Key Carrier and Leader on Duty functions, including ensuring building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, communicate awareness of key performance indicators, guide improvement of results, activate or deactivate the store alarm, and follow store opening and closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED