Retail Part Time Team Lead

Office Depot • Roseville, CA

7h • $18 - $19

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, provides knowledgeable sales support, and helps create a customer-centric environment aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead proactively engages customers, assesses their needs, and works to ensure satisfaction while helping foster a vibrant sales culture and maintain store visual and merchandising standards.

The position supports Print Services operations and store sales, including assisting with equipment and ensuring customer orders are completed accurately and on time. It also contributes to freight and logistics activities, operational efficiency, loss prevention, and customer satisfaction initiatives. The Retail Team Lead serves part-time as a Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. The role may require consent to periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. Duties may include additional responsibilities as assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; experience in Print Services is desirable.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store, and be scheduled for those shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support the Print function and efficient store operations while driving overall store sales.
• Operate Print Services equipment and assist associates in its use to maintain efficient production and ensure client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives intended to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including operating the store alarm system and following store opening and closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemption, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED