Retail Part Time Team Lead

Office Depot • Gastonia, NC

2d

About The Position

The Retail Team Lead is a part-time position providing customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and acts as a trusted advisor by using provided training and sales principles to understand customer needs, recommend offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports store sales, visual and merchandising standards, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. The role helps maintain the safety and security of the building and associates when management is absent. Periodic comprehensive third-party background checks may be required.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform opening and closing responsibilities and be scheduled for those shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable approach in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.

Nice To Haves

• Experience in Print Services is ideal.
• High school diploma or equivalent is preferred.
• Sales and/or customer service experience is preferred.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with Print Services equipment to ensure orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Promote positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Perform External Key Carrier and possible Leader on Duty functions, including maintaining building and associate safety and security when management is absent.
• Perform scheduled store opening or closing responsibilities, including communicating key performance indicators, guiding improved results, activating or deactivating the alarm system, and following opening or closing processes.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED