Retail Part Time Team Lead

Office Depot • Orem, UT

4d • $14 - $17

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print. The Team Lead builds customer relationships, uses company training and sales principles to identify customer needs, and supports a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role also supports the local community and helps maintain the store’s visual and merchandising standards, freight, and logistics activities.

The Retail Team Lead supports Print Services operations, customer engagement, sales, and operational efficiency. This position also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and working the associated shifts. The position may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate Print Services equipment and assist associates with equipment to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance.
• Ensure compliance with company policies, procedures, and practices, and support loss prevention efforts.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using company sales and service tools.
• Ensure building and associate safety and security in the absence of the management team.
• Perform opening and closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviews of cash handling, cashier, merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED