Retail Part Time Team Lead

Office Depot • Wichita, KS

6d • $14 - $17

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports sales using provided training, helping create a customer-centric environment and contributing to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles to proactively engage customers, assess their needs, and promote the company’s offerings.

The role supports a vibrant sales culture, store visual and merchandising standards, freight and logistics activities, and strong client satisfaction. It is also a part-time Key Carrier role that may include Leader on Duty functions. The Team Lead must be able to perform External Key Carrier responsibilities, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The role includes supporting Print Services operations and equipment use, processing merchandise accurately, improving operational efficiency, supporting loss prevention and safety, coaching associates on customer engagement, and performing opening or closing procedures. The position requires a high school diploma or equivalent preferred, 1–3 years of related experience preferred in sales and/or customer service, basic computer and POS skills, attention to detail, and strong selling, communication, interpersonal, and customer service skills.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations. Coworkers are expected to support a safe and healthy work environment. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; experience in Print Services is desirable.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and correct, timely completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm activation or deactivation, and store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED